Leadrship Assignment Example | Topics and Well Written Essays - 250 words

Leadrship - Assignment Example tter way to share their ideas and information, they would have to take steps to enhance their communication with their workers, listen to their problems, talk to them and work out their issues. Workers will automatically start following them and the overall organizational culture will improve. This is the transformational leadership actually in which the leaders produce such an effect on their subordinates that they inflict a â€Å"transforming effect† on them thus producing â€Å"sweeping changes in organizations and societies† (Priyabhasini & Krishnan, 2005, p.1). The main reasons I support this concept are that when managers exhibit good listening and communication skills and deal with their workers with respect and dignity, the latter themselves try to step into the former’s shoes by hard work and effort. Also, the overall workplace environment becomes healthy which creates better chances for the sustainability of the company. Thus, managers must know that si nce they are the leaders, they will have to act like parents whom children follow in every action and

Contribution Of Rene Descartes To Mathematics Philosophy Essay

Contribution Of Rene Descartes To Mathematics Philosophy Essay Rene Descartes was born on March 31, 1596, in the magnificent city of the south of France (Touraine, France). Joachim Descartes his father was a councilor of Congress and intelligence, and ensured that Descartes was provided an excellent environment for learning. In 1606, when Descartes reached an age of 8 years, was admitted to Jesuit College of Henry IV, where he studied literature, grammar, science and mathematics for eight years. He was usually and critically unhealthy and was allowed to stay in bed late each morning. However, he studied the classics, logic and philosophy. In all Descartes just found mathematics is satisfactory to the truth of natural science. In 1614, he left the university to study civil and canon law at Poitiers. In 1616, he received his baccalaureate and licentiate titles. The degrees outside it, Descartes also spent time studying philosophy, theology and health. Descartes spent several years studying mathematics in Paris with friends, as Messene. Over time, a man for this type of education or enlist in the army or the church. Descartes decides to enlist in the army of a nobleman in 1617. During the service, with some geometric issues Descartes, a problem that had become a challenge for everyone to solve. Descartes solved it in only a few hours. Later, he met a man named Isaac Holland Beckman a scientist that became a friend of Descartes. Shortly after he took power in mathematics, the tasks is in the army would be unacceptable to him. However, he was still in the army under the influence of family and tradition. In 1621, Descartes give up the army and traveled extensively for doing researches in pure mathematics. Then he settled in Paris in 1626, he found the construction of the optical (eye) Instruments. Finally, in 1628, became the researcher for truth about the natural sciences. During this period, he moved to the Netherlands. He continued to live in there for over twenty years. During this period, Descartes published his first meditations philosophy. None other than his own work, he discovered his famous phrase I think then I exist. It could be used to cause the complex ideas of the universe in the simple idea thats true. So Descartes continued his work in mathematics. In 1638, the geometric aspect of Descartes became famous in the history of mathematics, as he did the invention of analytic geometry. Although this work has been done before by other mathematicians and the history of mathematics, introduces the theory Descartes Identify a point in a plane of pairs of real numbers (ordered pairs). This is called Cartesian delta. In 1649, Queen Descartes invited to Sweden to work in mathematics. It is said that the Queen wants to work in mathematics in the early morning hours. So Descartes must wake up early to go to the palace. Due to the cold climate, they developed pneumonia after only a few months and died on February 11, 1650. Contribution to Mathematics: Descartes has made many notable and famous contributions to mathematics. In 1618, when Descartes travelled to Holland to finally settle there, he met a thirty year-old student of medicine, Isaac Beeckman, after next few weeks. This new friend of Descartes was astonished at capability of Descartes at maths. Over the next few weeks Descartes showed Beeckman the following facts: How to apply algebra and mathematics to many problems. Mathematics could be applied to a more precise spacing and tuning of lute stings, Proposed algebraic formula to determine the raise in water level when a heavy object was placed in water. Drew a geometric graph that showed how to predict the accelerating speed of a pencil falling in a vacuum at any time during a two hour period. How a spinning top stays upright and how this could be used to help man become airborne. By the end of 1618, Descartes was already applying algebraic equations to solve geometric problems. It was then, not later as many sources say, that he invented analytical geometry. Descartes attempted to provide a philosophical foundation for the new mechanistic physics that was developing from the work of Copernicus and Galileo. He divided all things into two categories-mind and matter-and developed a dualistic philosophical system in which, although mind is subject to the will and does not follow physical laws, all matter must obey the same mechanistic laws The philosophical system that Descartes developed, known as Cartesian philosophy, was based on skepticism and asserted that all reliable knowledge must be built up by the use of reason through logical analysis. Cartesian philosophy was influential in the ultimate success of the Scientific Revolution and provides the foundation upon which most subsequent philosophical thought is grounded. Descartes published various treatises about philosophy and mathematics. In 1637 Descartes published his masterwork, Discourse on the Method of reasoning well and Seeking Truth in the Sciences. In Discourse, Descartes sought to explain everything in terms of matter and motion. Discourse contained three appendices, one on optics, one on meteorology, and one titled La Gà ©ometrie (The Geometry). In La Gà ©ometrie, Descartes described what is now known as the system of Cartesian Coordinates, or coordinate geometry. In Descartess system of coordinates, geometry and algebra were united for the first time to create what is known as analytic geometry. Many of his contributions to mathematics are: Cartesian coordinate system Fibred category Cartesian product Defect (geometry) Descartes rule of signs Descartes theorem Analytic geometry Pullback Theorm Cartesian Coordinate System: History: The idea of this system was developed in 1637 with two works by Descartes and independently by Pierre de Fermat, although Fermat used three-dimensional and unpublished findings. In the second part of his lecture method, Descartes introduces the new idea of determining the location of a point or object on the surface, using two intersecting axes as measuring guides. La Geometrie, he continued to explore the concept mentioned above. It might be interesting to note that some people have pointed out that the masters of the Renaissance used a grid, in the form of a mesh, as a tool to break the constituent parts of their subjects, they add color. Descartes may affect only speculate. (See opinion, radiation geometry.) Development of the Cartesian coordinate system enabled the development of the calculation of Isaac Newton and Gottfried Wilhelm Leibniz. Nicole Oresme, a 14th century French philosopher, construction similar to using Cartesian coordinates before the time of Descartes. Many other coordinate system is developed for Descartes, as the plane polar coordinates and the spherical and cylindrical coordinates three-dimensional space. Listen Read phonetically Dictionary View detailed dictionary Introduction: A Cartesian coordinate system specifies each point uniquely in a plane by a pair of numerical coordinates, which are the signed distances from the point to two fixed perpendicular directed lines, measured in the same unit of length. Each reference line is called a coordinate axis or just axis of the system, and the point where they meet is its origin. The coordinates can also be defined as the positions of the perpendicular projections of the point onto the two axes, expressed as a signed distances from the origin. Illustration of a Cartesian coordinate plane. Four points are marked and labeled with their coordinates: (2,3) in green, (à ¢Ã‹â€ Ã¢â‚¬â„¢3,1) in red, (à ¢Ã‹â€ Ã¢â‚¬â„¢1.5,à ¢Ã‹â€ Ã¢â‚¬â„¢2.5) in blue, and the origin (0,0) in purple. One can use the same principle to specify the position of any point in three-dimensional space by three Cartesian coordinates, its signed distances to three mutually perpendicular planes (or, equivalently, by its perpendicular projection onto three mutually perpendicular lines). In general, one can specify a point in a space of any dimension n by use of n Cartesian coordinates, the signed distances from n mutually perpendicular hyper planes. Cartesian coordinate system with a circle of radius 2 centered at the origin marked in red. The equation of a circle is x2 + y2 = r2. The invention of Cartesian coordinates in the 17th century by Renà © Descartes revolutionized mathematics by providing the first systematic link between Euclidean geometry and algebra. Using the Cartesian coordinate system, geometric shapes (such as curves) can be described by Cartesian equations: algebraic equations involving the coordinates of the points lying on the shape. For example, a circle of radius 2 may be described as the set of all points whose coordinates x and y satisfy the equation x2 + y2 = 22. Cartesian coordinates are the foundation of analytic geometry, and provide enlightening geometric interpretations for many other branches of mathematics, such as linear algebra, complex analysis, differential geometry, multivariate calculus, group theory, and more. A familiar example is the concept of the graph of a function. Cartesian coordinates are also essential tools for most applied disciplines that deal with geometry, including astronomy, physics, engineering, and many more. They are the most common coordinate system used in computer graphics, computer-aided geometric design, and other geometry-related data processing. Cartesian formulas for the plane: Distance between two points The Euclidean distance between two points of the plane with Cartesian coordinates (x1,y1) and (x2,y2) is This is the Cartesian version of Pythagoras theorem. In three-dimensional space, the distance between points (x1,y1,z1) and (x2,y2,z2) is Which can be obtained by two consecutive applications of Pythagoras theorem? Fibred category: Introduction: Fibred categories are complex entities in mathematics is used to provide a general framework for the first theory. They are formalized in different situations and algebraic geometry, where the reverse image (or pull-backs) the objects as vector bundles can be determined. For example, for every topological space can be eliminated in the vector space, and for all continuous maps from a topological space X into a topological space Y is a combination of functional bundle bundle the pullback of Y type of system X . physique goals include normalization and contrast image functors. Same settings appear in various guises in mathematics, especially algebra, geometry, that is the context in which the body of the type originally appeared. Fibrations also plays an important role in the theory of category classification and theoretical computer science, especially in the theoretical model depends Cartesian product: Introduction: In mathematics, a Cartesian product (or product set) is the direct product of two sets. The Cartesian product is named after Renà © Descartes, whose formulation of analytic geometry gave rise to this concept. Specifically, the Cartesian product of two sets X (for example the points on an x-axis) and Y (for example the points on a y-axis), denoted X ÃÆ'- Y, is the set of all possible ordered pairs whose first component is a member of X and whose second component is a member of Y (e.g., the whole of the x-y plane): [2] For example, the Cartesian product of the 13-element set of standard playing card ranks {Ace, King, Queen, Jack, 10, 9, 8, 7, 6, 5, 4, 3, 2} and the four-element set of card suits {à ¢Ã¢â€ž ¢Ã‚  , à ¢Ã¢â€ž ¢Ã‚ ¥, à ¢Ã¢â€ž ¢Ã‚ ¦, à ¢Ã¢â€ž ¢Ã‚ £} is the 52-element set of all possible playing cards: ranks ÃÆ'- suits = {(Ace, à ¢Ã¢â€ž ¢Ã‚  ), (King, à ¢Ã¢â€ž ¢Ã‚  ), , (2, à ¢Ã¢â€ž ¢Ã‚  ), (Ace, à ¢Ã¢â€ž ¢Ã‚ ¥), , (3, à ¢Ã¢â€ž ¢Ã‚ £), (2, à ¢Ã¢â€ž ¢Ã‚ £)}. The corresponding Cartesian product has 52 = 13 ÃÆ'- 4 elements. The Cartesian product of the suits ÃÆ'- ranks would still be the 52 pairings, but in the opposite order {(à ¢Ã¢â€ž ¢Ã‚  , Ace), (à ¢Ã¢â€ž ¢Ã‚  , King), }. Ordered pairs (a kind of tuple) have order, but sets are unordered. The order in which the elements of a set are listed is irrelevant; you can shuffle the deck and its still the same set of cards. A Cartesian product of two finite sets can be represented by a table, with one set as the rows and the other as the columns, and forming the ordered pairs, the cells of the table, by choosing the element of the set from the row and the column. Basic properties Let A,B,C, and D be sets. In cases where the two input sets are not the same, the Cartesian product is not commutative because the ordered pairs are reversed. Although the elements of each of the ordered pairs in the sets will be the same, the pairing will differ. For example: {1,2} x {3,4} = {(1,3), (1,4), (2,3), (2,4)} {3,4} x {1,2} = {(3,1), (3,2), (4,1), (4,2)} One exception is with the empty set, which acts as a zero, and for equal sets. and, supposing G,T are sets and G=T: Strictly speaking, the Cartesian product is not associative. The Cartesian Product acts nicely with respect to intersections. Notice that in most cases the above statement is not true if we replace intersection with union. However, for intersection and union it holds for: and, n-ary product The Cartesian product can be generalized to the n-ary Cartesian product over n sets X1, , Xn: It is a set of n-tuples. If tuples are defined as nested ordered pairs, it can be identified to (X1 ÃÆ'- ÃÆ'- Xn-1) ÃÆ'- Xn. Defect (geometry): Introduction: In geometry, the defect (or deficit) means the failure of some angles to add up to the expected amount of 360 ° or 180 °, when such angles in the plane would. The opposite notion is the excess. Classically the defect arises in two ways: the defect of a vertex of a polyhedron; the defect of a hyperbolic triangle; and the excess arises in one way: the excess of a spherical triangle. In the plane, angles about a point add up to 360 °, while interior angles in a triangle add up to 180 ° (equivalently, exterior angles add up to 360 °). However, on a convex polyhedron the angles at a vertex on average add up to less that 360 °, on a spherical triangle the interior angles always add up to more than 180 ° (the exterior angles add up to less that 360 °), and the angles in a hyperbolic triangle always add up to less than 180 ° (the exterior angles add up to more than 360 °). In modern terms, the defect at a vertex or over a triangle (with a minus) is precisely the curvature at that point or the total (integrated) over the triangle, as established by the Gauss-Bonnet theorem. Descartes rule of signs: Introduction: In mathematics, Descartes rule of signs, first described by Renà © Descartes in his work La Gà ©omà ©trie, is a technique for determining the number of positive or negative real roots of a polynomial. The rule gives us an upper bound number of positive or negative roots of a polynomial. It is not a deterministic rule, i.e. it does not tell the exact number of positive or negative roots. Positive Roots The rule states that if the terms of a single-variable polynomial with real coefficients are ordered by descending variable exponent, then the number of positive roots of the polynomial is either equal to the number of sign differences between consecutive nonzero coefficients, or less than it by a multiple of 2. Multiple roots of the same value are counted separately. Negative Roots As a corollary of the rule, the number of negative roots is the number of sign changes after negating the coefficients of odd-power terms (otherwise seen as substituting the negation of the variable for the variable itself), or fewer than it by a multiple of 2. Descartes theorem: Introduction: In geometry, Descartes theorem, named after Renà © Descartes, establishes a relationship between four kissing, or mutually tangent, circles. The theorem can be used to construct a fourth circle tangent to three given, mutually tangent circles. Descartes theorem If four mutually tangent circles have curvatures ki (for i  =  1,  ,  4), Descartes theorem says: (1) When trying to find the radius of a fourth circle tangent to three given kissing circles, the equation is best rewritten as: (2) The  ± sign reflects the fact that there are in general two solutions. Ignoring the degenerate case of a straight line, one solution is positive and the other is either positive or negative; if negative, it represents a circle that circumscribes the first three (as shown in the diagram above). Other criteria may favor one solution over the other in any given problem. Analytic Geometry: Introduction Analytic geometry has two different meanings in mathematics. Except for the section Modern analytic geometry, this article treats the classical and elementary meaning, which is a synonym of coordinate geometry. The modern and advanced meaning refers to the geometry of analytic varieties, whose object is sketched in Section Modern analytic geometry, below. Cartesian coordinates. Analytic geometry, also known as coordinate geometry, analytical geometry, or Cartesian geometry, is the study of geometry using a coordinate system and the principles of algebra and analysis. This contrasts with the general approach of Euclidean geometry, which holds a number of geometric concepts as primitives, and use deductive reasoning based on axioms and theorems get the facts. Analytical geometry is the foundation of most modern areas of geometry, including algebraic geometry, differential geometry and discrete geometry and calculations, and are widely used in physics and engineering. Usually the Cartesian coordinate system is applied to manipulate the equations for planes, lines, and square, often two and sometimes three-dimensional measurement. Geometry, a study of the Euclidean plane (14:00) and Euclidean space (15:00). As taught in textbooks, geometry analysis can be explained more simply: it is concerned with defining a geometric shape and get some information from a representative of that. The digital outputs, however, might also be a vector or a shape. That the algebra of the real numbers can be employed to yield results about the linear continuum of geometry relies on the Cantor-Dedekind axiom. Pullback (category theorem): Introduction In category theory, a branch of mathematics, a pullback (also called a fiber product, fibre product, fibered product or Cartesian square) is the limit of a diagram consisting of two morphisms f  : X  Ãƒ ¢Ã¢â‚¬  Ã¢â‚¬â„¢Ã‚  Z and g  :  Y  Ãƒ ¢Ã¢â‚¬  Ã¢â‚¬â„¢Ã‚  Z with a common codomain; it is the limit of the cospan . The pullback is often written

Edmund Kemper:Co-ed Killer :: essays research papers fc

The TV program â€Å"MUGSHOTS† uses the testimony of authorities that worked the case along with interviews with Kemper himself as to what was happening throughout the case from both sides of the story. The product of a broken and abusive home, Edmund Kemper grew up timid and resentful, with a perception of his own inadequacy. Before the age of ten, Kemper graduated to living targets, burying the family cat alive and subsequently cutting off its head, returning with the gruesome trophy to his room, where it was placed on proud display despite his tender age, he brooded over fantasies of love and sex, with violence playing an inevitable role. One afternoon, discussing Edmund's childish crush upon a grade-school teacher, Kemper's sister asked him why he did not simply kiss the woman. Kemper answered, deadpan, "If I kiss her, I would have to kill her first." A second family cat fell victim to his urges; this one hacked with a machete, pieces of the carcass hidden in his closet until his mother accidentally discovered them. Kemper's mother first packed him off to live with her estranged husband, and then - after running away - the boy was delivered to his paternal grandparents , residing on a remote California ranch. There, in August 1963, fourteen-year-old Kemper shot his grandmother with a .22-caliber rifle, afterward stabbing her body repeatedly with a kitchen knife. When his grandfather came home, Kemper shot the old man as well, leaving him dead in the yard. Interrogated by authorities, Kemper could only say "I just wondered how it would feel to shoot Grandma." Motiveless violence displayed in his actions got Kemper committed to the state's maximum-security hospital in Atascadero. In 1969, a 21-year-old behemoth grown to six-foot-nine and some 300 pounds, Kemper was paroled to his mother's custody over the objections of the state psychiatrists. During Kemper's enforced absence, his mother had settled in Santa Cruz, a college town whose population boasted thousands of attractive co-eds. For the next two years, through 1970 and '71, Kemper bided his time, holding odd jobs and cruising the highways in his leisure time, picking up dozens of you ng female hitchhikers, refining his approach, his "line," until, he knew that he could put them totally at ease. Some evenings, he would frequent a saloon patronized by off-duty policemen, rubbing shoulders with the law and soaking up their tales of crime, becoming friendly with a number of detectives who would later be assigned to track him down.

French Revolution Essay

The French Revolution was a very important series of events for all of French history, making a big impact on all the lives of past and present French citizens. There was no one factor was directly responsible for the French Revolution. Years of feudal cruelty and taxing, public revenues and public debt mismanagement contributed to a French society that was on the edge of revolt. The French Revolution, the revolutionary movement that shook France between 1787 and 1799, reached its first climax there in 1789. After taking notice of the falling economy in the late 1700s, King Louis XVI, very self-centered, thought his authority to rule came from god himself. He brought in a number of financial advisors to review the weakened French treasury. Each advisor reached the same conclusion, that France needed a large change in the way it taxed the public, and each advisor was, in turn, kicked out. Eventually the king realized that this taxation issue really did need to be solved so he appointe d a new controller general of finance. The new general of finance suggested instead of taxing the poor, tax the ones that would be able to pay, the nobility, the ones that were exempt from paying taxes before. The nobility refused. Financial ruin thus seemed imminent. The French Revolution was a very important series of events for all of French history, making a big impact on all the lives of past and present French citizens. There was no one factor was directly responsible for the French Revolution. Years of feudal cruelty and taxing, public revenues and public debt mismanagement contributed to a French society that was on the edge of revolt. The French Revolution, the revolutionary movement that shook France between 1787 and 1799, reached its first climax there in 1789. After taking notice of the falling economy in the late 1700s, King Louis XVI, very self-centered, thought his authority to rule came from god himself. He brought in a number of financial advisors to review the weakened French treasury. Each advisor reached the same conclusion, that France needed a large change in the way it taxed the public, and each advisor was, in turn, kicked out. Eventually the king realized that this taxation issue really did need to be solved so he appointed a new controller general of finance. The new general of finance suggested instead of taxing the poor, tax the ones that would be able to pay, the nobility, the ones that were exempt from paying taxes before. The nobility refused. Financial ruin thus seemed imminent. The French Revolution was a very important series of events for all of French history, making a big impact on all the lives of past and present French citizens. There was no one factor was directly responsible for the French Revolution. Years of feudal cruelty and taxing, public revenues and public debt mismanagement contributed to a French society that was on the edge of revolt. The French Revolution, the revolutionary movement that shook France between 1787 and 1799, reached its first climax there in 1789. After taking notice of the falling economy in the late 1700s, King Louis XVI, very self-centered, thought his authority to rule came from god himself. He brought in a number of financial advisors to review the weakened French treasury. Each advisor reached the same conclusion, that France needed a large change in the way it taxed the public, and each advisor was, in turn, kicked out. Eventually the king realized that this taxation issue really did need to be solved so he appointed a new controller general of finance. The new general of finance suggested instead of taxing the poor, tax the ones that would be able to pay, the nobility, the ones that were exempt from paying taxes before. The nobility refused. Financial ruin thus seemed imminent. The French Revolution was a very important series of events for all of French history, making a big impact on all the lives of past and present French citizens. There was no one factor was directly responsible for the French Revolution. Years of feudal cruelty and taxing, public revenues and public debt mismanagement contributed to a French society that was on the edge of revolt. The French Revolution, the revolutionary movement that shook France between 1787 and 1799, reached its first climax there in 1789. After taking notice of the falling economy in the late 1700s, King Louis XVI, very self-centered, thought his authority to rule came from god himself. He brought in a number of financial advisors to review the weakened French treasury. Each advisor reached the same conclusion, that France needed a large change in the way it taxed the public, and each advisor was, in turn, kicked out. Eventually the king realized that this taxation issue really did need to be solved so he appointed a new controller general of finance. The new general of finance suggested instead of taxing the poor, tax the ones that would be able to pay, the nobility, the ones that were exempt from paying taxes before. The nobility refused. Financial ruin thus  seemed imminent. The French Revolution was a very important series of events for all of French history, making a big impact on all the lives of past and present French citizens. There was no one factor was directly responsible for the French Revolution. Years of feudal cruelty and taxing, public revenues and public debt mismanagement contributed to a French society that was on the edge of revolt. The French Revolution, the revolutionary movement that shook France between 1787 and 1799, reached its first climax there in 1789. After taking notice of the falling economy in the late 1700s, King Louis XVI, very self-centered, thought his authority to rule came from god himself. He brought in a number of financial advisors to review the weakened French treasury. Each advisor reached the same conclusion, that France needed a large change in the way it taxed the public, and each advisor was, in turn, kicked out. Eventually the king realized that this taxation issue really did need to be solved so he appointed a new controller general of finance. The new general of finance suggested instead of taxing the poor, tax the ones that would be able to pay, the nobility, the ones that were exempt from paying taxes before. The nobility refused. Financial ruin thus seemed imminent.

Drainflow Repairing Jobs That Fail to Satisfy Essay

William Assemiah, 12021643 Irene Aidoo, 12021610 Sroda Adzo Apam, 12021626 Asare Ohenedwira Thomas, 12021639 Dorothy Dede Aklerh Asamoah, 12021634 Sampson Abbey Armah, 12021630 Arthur Sherifa, 12021631 Amadu Waliu, 12021617 Report Summary 1. Executive Summary DrainFlow, a plumbing maintenance firm in the USA, has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas: job structure and design, incentive policies, and recruitment practices. It will go further to analyze the causes of the woes being faced by DrainFlow and provide a constructive recommendation on how to overcome them The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. 2. Introduction Research shows that a happy worker is a productive employee. Satisfied employees tend to be better at their workplaces. Many of the individual behaviors at the workplace are affected by job satisfaction The main contents include an introduction to the problems DrainFlow is encountering, analyses of the current business, and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. The goal of this proposal is to provide recommendations for a new job structure, a new incentive structure, and new hiring practices. The job structure recommendations will allow for more cross training between office workers and service providers. This will enrich all jobs at DrainFlow by adding different tasks, autonomy, and feedback. The new incentive structure will allow for flexible benefits and recognition. This is designed to motivate  employees and improve customer service. Lastly, the new hiring practices will provide a repeatable solution for finding a cohesive set of new employees. The report consists of five (5) parts: Executive Summary, Introduction, Motivation and Job Structure Analysis, Recommendations and Implementation. 3. Motivation and Job Structure Analysis 3.1. Job Design Research shows that there is a moderate relationship between job satisfaction and job performance as well as customer satisfaction. Satisfied employees perform better at their jobs and provide better customer service. Employees of DrainFlow are dissatisfied and that is the root cause of their present situation. Generally, specialization results in cost effectiveness and delivering of core competencies among employees when jobs are complex and require years of experience and learning for mastery. It becomes an albatross when jobs have few tasks and require little skill. The bottom line is, jobs have different effects on efficiency and motivation. The current job structure of DrainFlow due to its specialization has contributed to job dissatisfaction among employees and in 25% cases, turning employees away from the company. Work groups are dissatisfied with each other’s output. The current job structure only assigned tasks without considering the interdependency of those tasks. Due to this, problems such as assigning a plumber assistant on a job meant for a plumber, and vice versa, and poor customer service have plagued DrainFlow. DrainFlow should adopt Hackman’s Job Characteristic Model to describe current jobs in the firm. The JCM has five core dimensions which include skill variety, task identity, task significance, autonomy and feedback. Skill variety is the use of different skills and talents to complete a variety of work activities. The current job- tasks in DrainFlow are very narrow and do not allow employees that skill variety. Task identity is the degree to which a job requires completion of a whole or identifiable piece. This will help communicate the interdependence of work from one group and the other through the order to bill process. Task significance is the degree to which the job affects the organization and society. There no feedback channels in the firm at present and as such it’s difficult to measure customer satisfaction. Autonomy will provide the freedom, independence and discretion in scheduling  work and determining the procedure to be used in accomplishing it. DrainFlow has a preplanned and stringent procedure to follow. Feedback will provide employees with direct and clear information about their own performance. DrainFlow’s employees haven’t that information to assess their performance. 3.2 Incentive Scheme DrainFlow has no incentive scheme in place that will motivate employees to put any extra effort on the job. The present reward system is based on skill and qualification. Plumbers are rewarded the most as compared to the others because of their level of skill and not on performance. Generally, reward systems tend to motivate employees better when they are:   linked to performance; the rewards are important, when team rewards are used for interdependent jobs and those rewards are valuable. Lee’s attempt to salvage DrainFlow by introducing the reward system is laudable but it will need a few modifications. 3.3. Recruitment Practices The current recruitment processes by DrainFlow are based on unstructured interviews by different managers thereby creating a higher level of inconsistencies in the choices of selection of employees. The use of shortcuts for judgment such as selective perception (tendency to selectively interpret what one sees based on one’s interests, background, experience and attitudes), or stereotyping (judging someone on the basis of one’s perception of the group to which that person belongs) are prevalent. Although the shortcuts may aide accurate perceptions and hence predictions, they are not full proof and may result in perception inaccuracies. Research indicates that impressions are formed within a tenth of a second, based on a first glance. Wrong perceptions may result in employees that are unqualified for the position and/or dissatisfied with work. The current situation at DrainFlow was aggravated by these perceptional recruitment inefficiencies. Most employees lack training in customer service, organizational behavior and are anxious about speaking with customers. Order processors do not have  sufficient knowledge or skill to explain the customer’s situation to DrainFlow Plumbers or Plumber Assistants. Billing representatives must deal with the negative reactions of dissatisfied customers; however, Bill processors are only involved at the end of the job process and unaware of any job details. DrainFlow plumbers are sometimes reluctant to deliver bad news of an unexpectedly high bill to customers. Furthermore, it is clear that a majority of order processors do not know any more about plumbing than customers calling in. These deficiencies have resulted in a direct negative impact on the revenue and cost savings, which were to be achieved by dividing assignments and specializing job responsibilities. 4.0 Recommendations A. Job Redesign DrainFlow work units have been overspecialized and there is little or no coordination among employees of different functional units. Therefore, we recommend a radical redesign of the job structure and business processes to achieve dramatic performance improvements and motivation. Order and Bill Processing be merged into one work unit under a job title. This will enable employees to have a first-time touch with customers. Cross training programs should be organized to enhance their knowledge of plumbing and plumbing-related activities. Feedbacks on customer satisfaction can easily be tracked. Plumbing assistants, besides performing less technical plumbing works, should be given the opportunity to do rotational job activities in Order and Bill Processing unit. This will foster a better relationship among employees, enhance skill variety, cross training; reduce boredom and increase motivation and job satisfaction. Plumbers should organize training sessions on plumbing for worker in Order and Bill Processing Unit and continue to do complex plumbing works. The training should be interactive and focus on providing skill on how to respond to plumbing problems. This is to add a variety to plumbers’ activities. B. Incentive Scheme There is no current incentive scheme in place that is capable of providing employee satisfaction and motivation. DrainFlow should introduce an incentive scheme geared towards increasing employee satisfaction. This scheme should be both intrinsic and extrinsic; it should be both skill-oriented and performancebased.   Skills in customer service, plumbing and work attitude should be considered in the scheme. Performance-based will reward employees who create and maintain high customer retention rates. At the end of any job, a customer satisfaction survey should be conducted to assess level of customer satisfaction. Results from the survey should be the bases for implementing Lee’s reward scheme. Rewarding performance should be an ongoing managerial and not just periodic. Therefore, extrinsic rewards such as performance pay should be consistent with overall management objectives, used to reinforce a motivational in which nonmonetary rewards exist such as employee recognition. C. Recruitment Practices Based on the problem analysis concerning recruitment practices in DrainFlow, we recommend that management should design a consistent recruitment procedure that is capable of finding and hiring individuals who have the skill and experience to function well on the job. The recruitment policy procedure should emphasize on: ï‚ · A brief summary judgment about the applicant’s strength and weaknesses ï‚ · Interpreting facts as they appear on resume and make judgments; highlight and comment on experience and skills only as they apply to the needs of DrainFlow ï‚ · Identifying personality  traits (such as Agreeableness, conscientiousness, openness to experience, extraversion, and emotional stability) that will improve customer service and emotional labor 4. Implementation This is probably the hardest part of it all. DrainFlow’s challenges of improving employee and customer satisfaction whiles increasing profit levels through cost containment and job performance is contingent on implementing our recommendations. However, any successful implementation of these recommendations will require support from toplevel management. The objectives of the changes should be clearly communicated to employees. DrainFlow should not do any radical changes; they should introduce the changes gradually in order of importance. Redesigning the job structure is essentially the first change management should introduce. The focus is on combining order and billing work responsibilities into a single work unit. This should be followed by cross training and weekly job rotational activities. Workers of the newly created Order and Billing Unit should be given the opportunity to clone a plumber or plumber assistant to learn the basic concepts of plumbing. This will equip them with the necessary competencies in executing order and bill processing. DrainFlow needs to implement a new incentive scheme that is capable of boosting employee satisfaction to put in more effort in their work. The proposed incentive scheme should include a financial reward system, as proposed by Lee, and an intrinsic, employee recognition program. Research has shown that financial rewards are mostly effective and deliver good results  only in the short-run. Employee loyalty and long-term motivational needs are triggered by non-financial rewards such as recognition. 5. Conclusion This report summarized recommendations on how DrainFlow will gain a competitive advantage by improving three key knobs: job structure and design, incentive scheme and recruitment practices. The recommendations are clear and understandable and should be technically easy and financially cost effective to implement. The report proposes combining some job units,  encouraging a weekly job rotational activities, cross training by utilizing the current talents available within the organization, etc. A new incentive scheme will create job satisfaction through job motivation; this will boost productivity, performance and customer retention. The new recruitment policy entails finding and training employees that fit and share the dreams and aspirations of DrainFlow. Consequently, DrainFlow will see positive changes in employee satisfaction, customer satisfaction and retention, motivation, loyalty, performance, productivity and profitability.